Privacy Policy - Prologic Web Solutions

Privacy Policy

PERSONAL INFORMATION COLLECTED

We collect information from customers in various ways when customer uses our Sites and Applications. We may also collect personal information directly from our Sites. Information which we may collect contains name and email address, physical address with phone numbers.

Additionally, when Customer visits our websites, some information may be automatically captured. Let’s say, it is usual for the Web browser to automatically send information to every Web site you visit. That statistics includes the computer’s Internet Protocol (IP) address, access times, browser and language, and stating Web site addresses. We may also collect information about your computer’s operating system.

Cookies — We may spontaneously collect certain information through the use of “cookies.” A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is usually a small piece of data sent from a website and stored in a user’s web browser while a user is browsing a website. The use of cookies helps us to improve our Sites and your understanding. We use cookies to see which areas and features are most popular, to tally the number of computers accessing our website, to personalize your experience, and to recollect your preferences. If the browser does not to accept cookies or if you reject a cookie, you may not be able to access definite features or services of our website.

Remote Access – While requesting support you may request for the problem to be resolved by taking control of your computer. prologicgroups uses qualified tools which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. In addition, Experts will not use Remote Access tools to obtain confidential or sensitive information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.

Diagnostic Tool -Some prologicgroups online diagnoses application may collect a wide variety of useful information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by prologicgroups and is sent securely over the Internet to the prologicgroups server or a third party server appointed by prologicgroups. prologicgroups analyzes this information to help diagnose and solve end-user problems. Information collected by the prologicgroups application will not contain any sensitive information such as Web sites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnoses applications is also subject to the terms of use in the respective software license agreements.

Live Help Session Records prologicgroups reserves the right to monitor on-line and off-line sessions between user and a Technical Support Executive for quality control of the Service provided to the Customer by Technical Support Executive. In addition, we may record on-line and off-line sessions conducted on the Web site for user reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal market research. Session record data will not be correlated with personally identifiable data about individual customers.

Call Recording — For our internal monitoring of excellence of service the support call possibly be recorded. This would be explicitly told to you and you have right to disconnect the call and request for a call which may not be recorded.

USE OF PERSONAL INFORMATION WE COLLECT

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. In order to use the prologicgroups Service and the toolbar user must first complete the registration form. During registration user is required to give user contact information (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). prologicgroups will use your contact details to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our service.

SHARING OF PERSONAL INFORMATION

We do not share any personal information of customer apart from the information shared for processing the payments.
Privacy Policy prologicgroups has always been committed to maintain the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information. prologicgroups does not sell, share or distribute Customer Information to any third party organization. Accountability prologicgroups is responsible for maintaining and protecting customer information under its control. Identifying Purposes The purposes for which customer information is collected shall be identified before or at the time the information is collected. Consent The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law. Limiting Collection The customer information collected must be limited to those details necessary for the purposes identified by prologicgroups Information must be collected by fair and lawful means. Limiting Use, Disclosure and Retention Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected. Accuracy Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used. Safeguarding Customer Information Customer information must be protected by security safeguards that are appropriate to the sensitive level of the information. Openness prologicgroups is required to make information available to customers concerning the policies and practices that apply to the management of their information. Customer Access Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate. Handling Customer Complaints and Suggestions Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at (Company Name). Opt-Out If you would like to unsubscribe, please (Send email to (email address) or (snail mail at) or (call us at).

SECURITY OF YOUR PERSONAL INFORMATION

This Web site takes every precaution to protect information of users. When user submits sensitive information via the Web site, user information is protected both on-line and off-line. When our registration form asks User to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft® Internet Explorer® becomes locked, as opposed to un-locked, or open, when User is just ”surfing”. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users” information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers” information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment. In situations that are required by law, we may disclose some information about our users to law-enforcing officers.

CHOICES ABOUT USE OF YOUR INFORMATION

You may “opt-out” of receiving promotional emails from prologicgroups by following the instructions in those emails. You may also send requests relating to promotional messages and your permission for sharing information with third parties for their marketing purposes by emailing [email protected] Opt-out requests will not apply to transactional service messages, including messages about your current prologicgroups account and services.

UPDATING AND ACCESSING YOUR PERSONAL INFORMATION

If User personally identifiable information changes (such as user zip code), or if User no longer desire the Service, we will Endeavour to provide a way to correct, update or remove User personal data provided to us. This can be done at the Profile page.

CHANGES TO THIS POLICY

prologicgroups reserves the right to update this privacy Policy at any time by posting changes online without notice to you. The most current version of the privacy Policy can be reviewed by clicking on the “privacy Policy” hypertext link located on our Web site http://www.prologicgroups. It is your responsibility to refer to this privacy Policy before submitting any information on the website. Submitting your information after such changes to the privacy Policy constitutes acceptance of those posted changes.

QUESTIONS ABOUT THIS POLICY

If you have any questions about this Policy, please contact us [email protected]
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Any other questions or queries will be entertained through email at : [email protected]