PERSONAL INFORMATION COLLECTED
We collect information from customers in various ways when customer uses our Sites and Applications. We may also collect personal information directly from our Sites. Information which we may collect contains name and email address, physical address with phone numbers.
Additionally, when Customer visits our websites, some information may be automatically captured. Let’s say, it is usual for the Web browser to automatically send information to every Web site you visit. That statistics includes the computer’s Internet Protocol (IP) address, access times, browser and language, and stating Web site addresses. We may also collect information about your computer’s operating system.
Remote Access – While requesting support you may request for the problem to be resolved by taking control of your computer. prologicgroups uses qualified tools which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. In addition, Experts will not use Remote Access tools to obtain confidential or sensitive information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.
Live Help Session Records prologicgroups reserves the right to monitor on-line and off-line sessions between user and a Technical Support Executive for quality control of the Service provided to the Customer by Technical Support Executive. In addition, we may record on-line and off-line sessions conducted on the Web site for user reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal market research. Session record data will not be correlated with personally identifiable data about individual customers.
Call Recording — For our internal monitoring of excellence of service the support call possibly be recorded. This would be explicitly told to you and you have right to disconnect the call and request for a call which may not be recorded.
USE OF PERSONAL INFORMATION WE COLLECT
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. In order to use the prologicgroups Service and the toolbar user must first complete the registration form. During registration user is required to give user contact information (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). prologicgroups will use your contact details to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our service.
SHARING OF PERSONAL INFORMATION
We do not share any personal information of customer apart from the information shared for processing the payments.
SECURITY OF YOUR PERSONAL INFORMATION
This Web site takes every precaution to protect information of users. When user submits sensitive information via the Web site, user information is protected both on-line and off-line. When our registration form asks User to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft® Internet Explorer® becomes locked, as opposed to un-locked, or open, when User is just ”surfing”. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users” information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers” information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment. In situations that are required by law, we may disclose some information about our users to law-enforcing officers.
CHOICES ABOUT USE OF YOUR INFORMATION
You may “opt-out” of receiving promotional emails from prologicgroups by following the instructions in those emails. You may also send requests relating to promotional messages and your permission for sharing information with third parties for their marketing purposes by emailing [email protected] Opt-out requests will not apply to transactional service messages, including messages about your current prologicgroups account and services.
UPDATING AND ACCESSING YOUR PERSONAL INFORMATION
If User personally identifiable information changes (such as user zip code), or if User no longer desire the Service, we will Endeavour to provide a way to correct, update or remove User personal data provided to us. This can be done at the Profile page.
CHANGES TO THIS POLICY
QUESTIONS ABOUT THIS POLICY
If you have any questions about this Policy, please contact us [email protected]
We assure you to get maximum benefits with quick execution and 98% first call resolution at competitive prices.
Any other questions or queries will be entertained through email at : [email protected]